Information that we gather from you is stored securely on our web servers in a secure database. This includes both doctor and patient information. We will not sell, distribute or lease your personal information to third parties (apart from your address to our courier companies for delivery purposes only).
We do not store our customer’s credit card details on our servers. Payments are processed with the highest security standards in place, directly by accredited 3rd Party specialist payment gateways – PayPal or CCAvenue, using SSL encryption (notice the padlock on your browser when you get to the payment page).
Personal information collected by Healthlantern
We will only collect personal information from the users only if they voluntarily submit necessary details to us. Users can also refuse to reveal their personal information, except that it might prevent them from engaging in website related activities. To make use of certain features on our platforms, you willingly provide us with information such as name, phone number, email address, gender, age, interests, occupation etc. This information helps us enhance our services by allowing us to tailor our platforms to cater to your individual interests and make them more beneficial to you. Further, this information is needed to create and maintain your accounts with us and to contact you whenever required. As a user, you voluntarily agree that your information may be used by Healthlantern in this policy.
Non-personal information collected by Healthlantern
We might also collect non-personal information about users when they interact with our website. Non-personal information can include technical information, browser name, the internet service providers used and similar information.
Information collected by us automatically
We collect information about you, your interactions that take place with us, as well as information regarding the devices used to access our services i.e. mobile devices, tablets and other viewing devices. This information is not limited to:
- Activities such as types of pages being viewed, time being spent on the pages, search queries etc.
- Your interaction on messaging platforms.
- Geo-location via IP address.
- Any information about the device such as device ID, device model etc.
- Information gathered via cookies.
Information collected through third parties
Whenever you register with us using social media accounts, i.e. Facebook, Instagram, Youtube etc., we retrieve information from such accounts to continue providing the services. We do collect the information from the respective social media platforms, but not limited to public information, name, friend list, etc.
We do not collect any payment information from our users except for the details related to bank accounts and payment wallets.
How do we use collected information?
We use your information to:
- Show the most relevant content based on your requirements.
- Respond to your questions.
- Suggest competitors that have similar interests like you.
- Analyze and understand our audience and improve our services.
- Publicize your services on other platforms.
- Notify users about any modification in terms of service.
- Send updates on relevant content.
How do we protect your information?
We adopt appropriate data collection and processing practices and safety measures to protect your data against unauthorized access, disclosure of your personal information, username, password, any data stored on the website or transaction details.